Privacy Policy

01 Who We Are

bingplu ("bingplu," "we," "us," "our") is the operator of the online casino and sports betting platform accessible at bingplu.net. bingplu is the data controller in respect of the personal data you provide when registering for, accessing, or using the bingplu platform and its associated services.

bingplu operates in alignment with the standards set by the Philippine Amusement and Gaming Corporation (PAGCOR) for online gaming platforms serving Filipino players. Our operations are based on Philippine Standard Time (PHT / UTC+8), and our primary service market is the Philippines — from Metro Manila and Cebu City to Davao, Iloilo, and beyond.

bingplu has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and for handling all data subject rights requests. Contact details for the DPO are provided in Section 13 of this Policy.

02 Personal Data We Collect

bingplu collects personal data in the following categories. Collection is limited to what is necessary and proportionate for the specified purposes:

bingplu does not collect sensitive personal information as defined under RA 10173 (such as health data, political affiliation, or biometric data) unless expressly required by regulatory mandate and disclosed to you at the time of collection.

03 How We Collect Your Data

bingplu collects personal data through the following channels and mechanisms:

• Direct registration: When you complete the bingplu account registration form, you provide identity, contact, and account data directly.
• KYC verification submissions: When you submit identity documents (e.g., PhilSys ID, passport) to verify your account, bingplu collects and processes those documents.
• Payment transactions: When you make deposits or request withdrawals via GCash, Maya, BPI, BDO, UnionBank, 7-Eleven, USDT TRC20, or Coins.ph, financial data is collected by bingplu and the respective payment provider.
• Platform usage: Automatically collected technical data — including IP address, device identifiers, session logs, and gameplay activity — is recorded whenever you access or use the bingplu platform.
• Customer support interactions: When you contact bingplu via Live Chat or email, communications and related account context are recorded.
• Cookies and tracking technologies: As described in Section 7, bingplu uses cookies and similar technologies to collect session and behavioral data on the platform.
• Third-party identity verification providers: bingplu may use authorized KYC service providers to cross-verify identity documents. These providers are bound by data processing agreements consistent with RA 10173.

04 How We Use Your Personal Data

bingplu uses personal data collected from Filipino players for the following specific purposes:

• Account creation and management: To register, verify, operate, and maintain your bingplu player account, including enforcing the 21+ age requirement.
• Payment processing: To process deposits and withdrawals in Philippine Peso (PHP) via your chosen local payment method, and to maintain accurate transaction records.
• Identity verification (KYC): To verify your identity and age in compliance with PAGCOR-aligned standards and Philippine anti-money laundering regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraud, money laundering, account takeover attempts, and other prohibited conduct on the bingplu platform.
• Regulatory compliance: To comply with applicable Philippine laws, PAGCOR requirements, anti-money laundering obligations, and any lawful orders from Philippine authorities.
• Customer support: To respond to your inquiries, process complaints, and resolve disputes through bingplu's 24/7 Filipino-fluent support team.
• Responsible gaming: To monitor gaming activity and identify patterns that may indicate problem gambling, in order to deliver timely responsible gaming interventions and enforce self-exclusion requests.
• Marketing communications: To send you relevant bingplu promotions, bonus offers, and platform updates — but only if you have provided explicit consent. You may withdraw this consent at any time.
• Platform improvement: To analyze usage patterns, improve the bingplu gaming experience, and optimize platform performance for Filipino players.
• Legal claims: To establish, exercise, or defend legal claims in any jurisdiction where bingplu or its players are subject to legal proceedings.

05 Legal Bases for Processing

Under the Data Privacy Act of 2012 (RA 10173), bingplu relies on the following legal bases when processing your personal data:

• Contractual necessity: Processing required to perform our obligations under the bingplu Terms & Conditions to which you are a party — including account management, payment processing, and game operation.
• Legal obligation: Processing required to comply with bingplu's obligations under Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and other applicable statutes.
• Legitimate interests: Processing necessary for bingplu's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Vital interests: In exceptional circumstances, where processing is necessary to protect your vital interests or those of another person.

06 Sharing Your Personal Data

bingplu does not sell your personal data. We share personal data only in the following limited and controlled circumstances:

• Payment service providers: GCash (Mynt), Maya (Paymaya Philippines), BPI, BDO, UnionBank, 7-Eleven (Cliqq), USDT processors, and Coins.ph — to process deposits and withdrawals on your behalf. Each provider operates under their own privacy policy and Philippine regulatory obligations.
• KYC and identity verification providers: Authorized third-party service providers engaged by bingplu to assist with identity document verification and age confirmation. These providers are bound by data processing agreements consistent with RA 10173.
• Fraud prevention and AML service providers: Specialized third-party providers that assist bingplu in detecting fraudulent activity, money laundering patterns, and other prohibited conduct.
• Technology and platform providers: Cloud hosting, content delivery, and IT infrastructure providers who process data on bingplu's behalf under strict data processing agreements.
• Game software providers: Where games are provided by licensed third-party game studios, limited session data may be shared with that provider solely for the purpose of operating and auditing the game.
• Philippine regulatory and law enforcement authorities: Where bingplu is required by Philippine law, court order, or PAGCOR directive to disclose personal data to a competent authority.
• Business transfers: In the event of a merger, acquisition, or sale of bingplu's business or assets, personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third parties with whom bingplu shares personal data are required to implement appropriate technical and organizational security measures and to process your data only for the specified purpose.

07 Cookies & Tracking Technologies

bingplu uses cookies and similar tracking technologies on the bingplu.net platform. Cookies are small text files stored on your device that help bingplu deliver a functional, secure, and personalized gaming experience.

bingplu uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load balancing cookies. These cannot be disabled without impairing core platform functionality.
• Functional cookies: Remember your preferences — such as language settings, game layout preferences, and logged-in state — to improve your bingplu experience.
• Analytics cookies: Collect aggregated, anonymized data about how Filipino players use the bingplu platform, helping us identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Security cookies: Help bingplu detect and prevent fraudulent account activity, unauthorized access attempts, and bot activity on the platform.

You can manage cookie preferences through your browser settings. Note that disabling cookies beyond strictly necessary ones may limit certain bingplu platform features. bingplu does not use advertising or cross-site tracking cookies.

08 Data Security

bingplu implements a layered approach to data security, combining technical, organizational, and procedural controls to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Encryption in transit: All data exchanged between your device and bingplu's servers is encrypted via TLS 1.2 or higher (256-bit SSL). This applies to all platform pages, including login, deposit, and withdrawal flows.
• Encryption at rest: Sensitive data stored in bingplu's databases — including identity documents, financial records, and KYC data — is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within bingplu's systems is restricted on a strict need-to-know basis. Staff access is role-based, logged, and audited regularly.
• Two-factor authentication: bingplu enforces two-factor authentication for all staff accessing systems containing personal data, and offers OTP-based 2FA to all players.
• Intrusion detection: bingplu operates continuous network monitoring and intrusion detection systems. Anomalous access patterns trigger automated alerts and immediate security review.
• Incident response: In the event of a personal data breach, bingplu will notify the National Privacy Commission (NPC) of the Philippines and affected players within the timeframes required by RA 10173 and its IRR.

09 Data Retention

bingplu retains personal data for the minimum period necessary to fulfill the purpose for which it was collected, subject to any longer retention required by Philippine law or regulatory obligation:

• Active account data: Retained for the full duration of your active bingplu account, plus a minimum of five (5) years after account closure, to satisfy PAGCOR, AMLA, and tax regulatory requirements.
• Transaction records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, in accordance with Philippine AML record-keeping requirements.
• KYC documents: Identity documents submitted for verification are retained for five (5) years after the end of the business relationship, in line with AMLA implementing regulations.
• Support communications: Customer support chat transcripts and email records are retained for three (3) years from the date of the interaction, for quality assurance and dispute resolution purposes.
• Marketing data: If you have withdrawn marketing consent and requested removal from our marketing lists, your preference is recorded and honored immediately. Anonymized opt-out records are retained to ensure we do not inadvertently contact you again.
• Anonymized analytics data: Aggregated, anonymized platform usage data that cannot be linked back to any individual may be retained indefinitely for platform improvement purposes.

When personal data is no longer required, bingplu securely deletes or irreversibly anonymizes it in accordance with our internal data lifecycle management procedures.

10 Your Rights Under Philippine Law

As a data subject under the Data Privacy Act of 2012 (RA 10173), you hold the following rights with respect to your personal data held by bingplu. To exercise any of these rights, contact bingplu's Data Protection Officer as described in Section 13:

• Right to be Informed: You have the right to be informed of what personal data bingplu collects about you, how it is used, and with whom it is shared — which this Privacy Policy fulfills.
• Right to Access: You may request a copy of the personal data bingplu holds about you, including transaction records, gaming history, and KYC documents on file.
• Right to Correction: If any personal data bingplu holds about you is inaccurate or incomplete, you may request that it be corrected or updated. Identity data corrections may require supporting documentation.
• Right to Erasure: You may request that bingplu delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to bingplu's legal obligations to retain certain data under Philippine law.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests on grounds specific to your situation.
• Right to Data Portability: Where technically feasible and where processing is based on consent or contract, you may request your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: If you believe bingplu has not handled your personal data in accordance with RA 10173, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

bingplu will respond to all data subject rights requests within thirty (30) days of receipt. Complex requests may require an extension of up to sixty (60) days; in such cases, bingplu will notify you of the extension and the reason within the initial thirty-day period.

11 Children's Privacy and the 21+ Requirement

bingplu is strictly an adult platform. The minimum age to register and use bingplu is 21 years of age, in compliance with Philippine regulations governing casino-style online gaming. bingplu does not knowingly collect personal data from any person under the age of 21.

Age verification is a mandatory step in the bingplu KYC process. All accounts are required to submit a valid Philippine government-issued ID confirming the account holder is at least 21 years old before full account access is granted.

If bingplu becomes aware that personal data has been collected from a person under the age of 21 — whether through registration fraud, use of another person's identity, or any other means — bingplu will immediately suspend the account, delete all personal data associated with the account, and may report the matter to relevant Philippine authorities.

If you are a parent or guardian and believe that a minor has registered on bingplu using falsified information, please contact bingplu support immediately via Live Chat or email at [email protected]. We will investigate and act without delay.

12 Updates to This Privacy Policy

bingplu may update this Privacy Policy from time to time to reflect changes in our data practices, new regulatory requirements under Philippine law, or improvements to our platform. When material changes are made, bingplu will:

• Update the "Last Updated" date at the top of this page.
• Post a notice on the bingplu platform informing registered players of the update.
• For significant changes affecting player rights, send a direct notification to your registered email address.

Your continued use of the bingplu platform after the effective date of an updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with any revised terms, you may close your bingplu account and request deletion of your data (subject to our legal retention obligations) by contacting support.

We encourage you to review this Privacy Policy periodically to stay informed about how bingplu protects your personal information.

13 Contact Us & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by bingplu, please contact our Data Protection Officer (DPO). The bingplu DPO is responsible for ensuring compliance with the Data Privacy Act of 2012 and for handling all data subject rights requests.

• DPO Email: [email protected] (subject line: "Data Privacy Request")
• Live Chat: Available 24/7 on the bingplu platform — average response time 3–5 minutes
• Support Hours: 24 hours a day, 7 days a week, Philippine Standard Time (PHT / UTC+8)

All data subject rights requests received by bingplu will be acknowledged within three (3) business days and fully responded to within thirty (30) days, in accordance with the Data Privacy Act of 2012 and its Implementing Rules and Regulations.